1) How do i place orders?
(1). Make an order by email(show us the style,size,quantity ect.) or order in our website: www.efashionkey.com
(2). We send you a confirmaition letter including the order your make and our account detail.
(3). Make Payment.
(4). After receive payment. Delivery will be finished in 2days
(5). Offer customer the Tracking Numbers after the shipment.
(6). The customer sign for the parcels.
2) For drop shipping orders?
Customer provides a list of consumers' addresses. We send each jean to each individual address. Please note that freight cost is much higher. Delivery will take about one week.
3) Shipping options
we can shipping to any port in the world by sea lin, line, air or Door to Door sevice by express
Samples or small orders are usually delivered via express. Mostly like DHL, UPS, EMS, or TNT if you specify.
4) Delivery time
We usually deliver the goods to our customers in 4-6 days after receiving payment.
5) Aar your goods real?
All our goods look the same as the original ones! Both in excellent quality and reasonable in price!
6) Do you accept payper?
Currently, we only accept Western Union or Money Gram.
7) How do I contact you if I have a question?
We prefer to be contacted by email(see contact us) or via MSN
8) Are the products authentic?
We get shoes in great quantity directly from factories with the price much lower than the common price.
9) How will the products be shipped?
Your order will be processed within 1-2 days upon receiving your payment. Shipping is done via either TNT ,DHL,EMS, or UPS express. We will provide you with tracking number via e-mail once your products were shipped. Delivery? may take from 3-6 business days.
10) Will I be compensated if the packages missed?
Yes, you will get 100% compensation and we will resend the goods if the packages missed.
11) Can I have a tracking numbers for reference?
Yes, the tracking numbers will be sent to you after the shipment. Generally 1-3 business days counting from the date of receiving your payment.
12) Exchange / Return
(1) WE DONT OFFER ANY REFUND on items unless current stocks are sold out.
(2) If you intend to exchange or return any merchandise, please E-MAIL US in advance so that arrangements can be made.
(3) All intended exchange and returns MUST BE NOTIFIED WITHIN 7 DAYS after the merchandise was received.
(4) Buyer is responsible for ALL THE SHIPPING CHARGES for returns or exchanges.
(5) All the exchanges and returns MUST BE IN PREFECT CONDITION with ORIGINAL BOX.
(6) We offer the possibility to exchange or return BUT reserve the right to deny exchange or return if ANY of the listed condition are UNFULFILLED. More information about us, please contact by e-mail or MSN.
13) What about reasons for exchanges and refunds?
We do not offer refunds. We will exchange the products if for reason we sent the wrong shoe or size.
14) Whats the minimum order?Can I order one pair / PC?
Our minimum order is 12pairs/pieces.Yes,you are welcome to order a pair/piece as sample before placing order, We dont mind to start the business from minimum order even 1 pair/piece.
15) what size suit for man/women/kids shoes?
man :USA size: 8 - 8.5 - 9.5 - 10 - 11 - 12 / Europe :41 - 42 - 43 - 44 - 45 - 46
women :USA size: 5 -5.5 - 6 - 6.5 - 7 / Europe : 36 - 37 - 38 - 39 - 40
kids : USA size: 11C - 12C - 13C - 1Y - 2Y - 3Y
